Probably the most important single facet a company can work on to attract, retain and stand out from the market. In our mind the message is the starting point of all communication. We call it the why you argument. Why should a client work with you above all your competitors? If you can't answer that or your answer is because were really nice and professional, your in trouble.
Every marketplace has become over crowded, with more and more business mouths to feed therefore having a message that stands out, attracts and defines your business above all others is imperative. If you allow the market to define you then you leave yourself to be judged on price and how nice and professional you are. Now you may be very nice and incredibly professional but we don't feel it is necessarily a scalable strategic process to build a business around.
In our process we cannot work or create any marketing or brand work until we have a message and structure to work around.
If we did we would simply be adding gloss to something that in the long term won't work. Something we call lipstick on a pig. Great design is necessary of course it is however without a great message behind it that builds a brand in the clients mind it is thin, short term and vacuous.
So where can you find a message? In your clients, in your process, culture, guarantees, product anywhere. You might do something that you simply take for granted but the market is screaming out for. You need to pull something out that your market desires and build your company around it. Ensure it attracts the kind of client you want and then run out there and shout it from the rooftops. Don't complicate it and dress it up. You might be surprised the impact it makes.
Let's put it this way whenever we have done this process for our clients it has doubled their turnover within 18 months.
A word of caution though. What you tell your marks you are you had better be. You need to support any external messaging with internal structure and processes to ensure that it is delivered. Otherwise your market/clients will quickly catch on and you'll soon lose them as quickly as you won them.
Worth thinking about?
To recap, the key benefits of building a strong brand message are:
For further information and an understanding of how Latitude help companies discover and enhance their digital and social media strategy please download our brand insight brochure here >
Latitude Solutions Ltd
t: 0208 920 3435
London N21 1LE